UniChat

Gain more revenue by providing dialog messaging services to your corporate clients in all popular dialog channels using UniChat. It is a chat center solution that operates as the omnichannel window for real time business and customer communication to reduce costs for customer service and improve overall customer satisfaction (CSAT, NPS, etc.)

FUNCTIONALITY

The agent can handle several dialogues simultaneously based on available user profiles.

Support of popular chatbot solutions to automate dialogues.

Analytics on requests to identify emerging problems and optimize operational processes (e.g. agent, inquiry management)

Available templates for quick replies.

Saving dialogue context while switching between communication channels and agents.

Convenient availability 24/7 in the communication channel to support customer satisfaction.